I rented a textbook from Barnes and Noble for $65.21. The order arrived a week later, but the pages were separated from the spine and there was writing in the book. Obviously, it was a used book, so I called B & N to inquire about purchasing the book since it wasn't brand new anyway. I was told to log in to my account to determine the price I would have to pay to purchase the book I was sent because that information couldn't be given over the phone. It was an additional $122.81!!! I called back because it seemed ridiculous that the price of a new book ($142.95) was less than what they wanted me to pay for the damaged one. Logically, I thought I could purchase the used book I was sent at a discounted price since it was damaged. Three nice but unhelpful representatives later, I still haven't gotten an explanation as to why a used, damaged book costs more than a brand new one.
Dear Barnes and Noble, I love your book stores but the closest one to us is 10 minutes away, can you please build a book store in Murphy Texas which is near plano Tx in the Dallas/Ft. Worth area. If you build a store in Murphy it will be a minute or so away instead of 10 minutes. Thank you. :)